Refund Policy

If you are not entirely satisfied with your purchase, we’re here to help.



There is no minimum donation. We are grateful for your donation and support of our organization.


Donations are non-refundable. Once you have donated to us, we cannot give refunds. For this reason, we ask that you make your decision to donate carefully.


All decisions for donation refund in extreme cases at the discretion of Jamaica Zoo management team.


All ticket sales are final. There are no refunds, cancellations, or rescheduling. 

Due to capacity restrictions, we must adhere to the ticketing policies which were stated prior to purchase. This includes the terms and conditions acknowledgment that all sales are final and there are no revisions for credit, refund, rescheduling, exchange, or cancellation. 

If you cannot make your scheduled date, we recommend sharing your tickets with a friend or family members to use.

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